And all the Jazz
Had an issue with my phone. Called T-Mobile, who gave it a shot, twice, then they gave up and had to get an Apple rep on the phone. Do...
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Two Weeks Notice.
A Touch of Emotional Relevance Every Two Weeks
Mar 29, 20203 min
Emotionally Relevant numbers and....Happy Birthday Mom!
My grandfather passed away when he was 63. Died on the operating table. Back then, early 70’s with the limited medical knowledge and...
Mar 29, 20203 min
Irrelevant wins!
An irrelevant experience is a negative one. All it takes is one irrelevant experience to wipe out 4 good relevant ones. The numbers are...
Mar 29, 20203 min
Technology is working (mostly), how is that relevant?
It seems that perception about technology has changed quite a bit. We trust technology much more. We are much more forgiving and accept...
Mar 29, 20203 min
"I GOT IT" - Part 2 (or: IT'S ON MY LIST). And yes, we're hiring
First, before I lash out on this, a small clarification if you will. When I refer to “a list”, I don’t mean an actual list of items lots...
Mar 29, 20203 min
"I GOT IT"
Imagine you are in a meeting with a colleague. Or one of your employees, your technical support person, sales engineer, customer success...
Mar 29, 20204 min
Sexy graphs and some numbers - So What?
The year was about 1994. Sitting in a Statistics 101 class. The professor wanted to highlight for us students the fact that numbers can...
Mar 29, 20204 min
Welcoming = Welcome in. Even on your way out.
You’re walking into a store and an employee smiles at you signaling they saw you. OR You walk, no one acknowledges you – you feel...
Mar 29, 20203 min
To give or not to give? – Oh the GUILT.
Was walking to a meeting with a client in Boston earlier today along with one of my colleagues. On our way there, on the corner of...
Mar 29, 20203 min
2 of 56 (or A great Title)
On the plane. Again. Heading home after a few days on the road. 2 days conference. 9 to 5 booth camp. Don't they realize even I cannot be...
Mar 29, 20203 min
"What's in a name..."
A few days ago, I received another sales email from yet another software company. Usually I try to be cordial and reply to these emails...
Mar 29, 20203 min
Stop calling it a DEMO as a demo, is a one way street.
You’ve been invited to sit at a technology demo by a supplier. Perhaps some new features of the platform you already use or a completely...
Mar 29, 20203 min
Let them pay...
For years, my Turkish friend in NYC has been challenging me to a game of Backgammon. We have been teasing each other, threatening one...
Mar 29, 20203 min
Who's your real boss?!
The place: Customer Service call center The time: Thursday 9:32pm A dreary representative watches his favorite episode of “Friends” on...
Mar 29, 20204 min
“I’m on the Mother F&%$er”
When Jules calls Marsellus Wallace after he and Vincent killed that dude in the back of their car, Marsellus Wallace is “contemplating...
Mar 29, 20203 min
The First Line is The Deepest
I asked 27 sales people from different verticals - during a sales cycle, on the first sales call, what are you trying to achieve? 21 of...
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