Would you be rude to me?
How many times have you been to a restaurant where something wasn’t all to your liking, but you still didn’t say anything? Even when the...
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Two Weeks Notice.
A Touch of Emotional Relevance Every Two Weeks
- Apr 1, 2021
- 5 min
Is remembering a feeling?
A few days ago, a client of mine, at the end of a call asked if I had anyone in my network who deals with corporate insurance and...
- Mar 10, 2021
- 4 min
What the hell is a Pulmonologist?
I moved to the US first time in 1993. My English was pretty good, but I learned very quickly that it was very much NOT good enough. While...
- Feb 21, 2021
- 5 min
We Got Personal
It was the 5 of us on that infamous Zoom call. Adam, Carla and I from our side, Sean and Kelly on the customer side. A couple of months...
- Feb 1, 2021
- 5 min
"See you next week"
Do you remember how Ron Burgundy finished every broadcast? That’s right – “Stay Classy San-Diego.” How about Ellen De Generes at the end...
- Jan 14, 2021
- 5 min
It's NOT about business
Meditations on business relationships in 2021 - the year after It was a beautiful fall sunny day outside the White House on September...
- Dec 23, 2020
- 4 min
Behind every overnight success there is a good five to ten years of hard work and struggle
“I want to believe him. I really do. I want it to be a true story, a real testimony” I’m thinking to myself one night watching a guy in a...
- Dec 7, 2020
- 5 min
25 cents and a silly smiley face
Resource: https://blog.treasuredata.com/blog/2019/02/25/think-outside-the-funnel-how-to-create-a-custom-customer-journey-map/
- Nov 23, 2020
- 5 min
Go ahead - MARK that BENCH
It was during a trip to Orlando some years ago. I was living overseas at the time. Finished another day of meetings and presentations and...
- Oct 29, 2020
- 5 min
In the virtual world, there is no social distancing.
In his blog “The Emotional Revolution at work”, https://corporate-rebels.com/jonas-altman/, Jonas Altman wrote” “In our always-on,...
- Oct 15, 2020
- 4 min
No. Really. How are you?
I logged in first. The other 4 joined one by one within the following few minutes. We started the call with the canned, expected “How are...
- Oct 2, 2020
- 4 min
One Throat to Choke - An Account Manager's Dilemma
I first heard that term a few years back when I was managing a group of Account Managers. One of the customers asked to have a call. They...
- Sep 16, 2020
- 3 min
A Withering-Away Emotional Relevance
The beginning of the Emotional Relevance process is through an emotional experience. As mentioned, many times before, when we go through...
- Sep 3, 2020
- 5 min
Hug it out but ONLY on the way out…
One of the amazing things I experience when communicating with people is that feeling. That feeling when you simply know. That feeling...
- Aug 19, 2020
- 3 min
There IS a place like home
An American coffee manufacturer attempted to sell coffee into the Japanese market and failed miserably. The Japanese simply wouldn’t...
- Aug 6, 2020
- 4 min
The best technology in the world is a technology that….
You signed up for an online presentation. Super interesting topic. A famous speaker. You’re excited. Got your water tumbler ready, some...
- Jul 23, 2020
- 3 min
After Trump and Before Obama
It's different, not better. One of the hardest things as human beings is for us to change our behaviors, modify our DNA. How many times...
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